Claim Refund is a trading style of Chase Monro Claims Ltd. Chase Monro Claims is registered in England and Wales. Registered number: 08314551. Registered office: 5 Glenn Building South 10 A Moor Lane, Crosby, Liverpool, England, L23 2UN. Chase Monro Claims Ltd is a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm Reference Number: 831404.
Chase Monro Claims Ltd is registered with the Information Commissioner's Office (ICO), registration number
ZA446621.
You can claim for free without using a claims management company by contacting your lender directly. If your complaint isn't successful, you can refer it to the
Financial Ombudsman Service
for free.
For more information on the FCA's car finance investigation,
visit the FCA website.
Claim Refund does not charge customers for its free eligibility check service.
In successful cases, Chase Monro Claims Ltd charges fees of 18% to 36% (including VAT). A success fee will be deducted from each successful claim. If you cancel your claim after the 14-day cooling-off period, you may be charged for any work undertaken at the rate of £139 - £282 per hour plus disbursements.
Chase Monro Claims may refer your claim to a firm of solicitors. If we do we will receive a referral fee from the solicitors for doing so. In successful cases, your solicitor will charge a success fee of 18% to 36% including VAT. This success fee will be deducted from each successful claim. If you cancel your engagement with the solicitor after the 14 day cooling off period, you may be charged for any work undertaken. These charges will be applied at the solicitor's normal hourly rates and will be in line with the SRA guideline hourly rates which can be found
here.
You will be provided with an invoice detailing the work undertaken, by whom and the amount of time spent on each task.
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